Frequently Asked Questions
Many of your questions and concerns can be answered by reading through the FAQ's. If your question is not answered here please submit it...
Frequently Asked Questions
Simply put, it is getting your tv content through the internet rather than cable. This makes it more affordable with more channels, networks, and geographical areas. Imagine; local channels from any city, and some international.
Above all else, we strive to deliver outstanding entertainment at the lowest possible price. Offering over 20,000 Live USA & International channels, and the latest movies on demand. We also carry every sporting, and I mean every sporting event including PPV, and the NFL Sunday ticket. With support you can chat with online immediately...why not do a FREE trial and see for yourself there's noting to lose.
We accept all credit and debit cards through our Paypal processor. Paypal is the most trusted processor on the internet because your card information only goes to the Paypal bank. The e-store you are buying from does not see any credit card info.
We offer 1 time or recurring monthly, quarterly, semi-annual, and annual payment plans.
As many as you want!
But keep in mind that you can only watch 1 tv/device per device subscription model you choose.
Example: Household has 4 TV's, and 2 cell phones. That is 6 devices, and all can have the app to watch tv. If you sign up for a 3 device plan you can only watch on 3 tv's at the same time, or 2 tv's and 1 cell phone, or 2 cell phones & 1 tv...but only 3 devices at the same time.
Yes, but not in the middle of a subscription plan. If you cancel your existing plan it will still run until your expiration date but you will not be billed anymore. So cancel your existing plan and then when it is near the expiration date sign up for the new plan with how many devices you want.
There are 2 ways to cancel. 1) Log into your account on the website, click on my orders, then cancel auto renew. Your account will still work till the expiration date but you will not be billed anymore. 2) The 2nd way to cancel is to go into your Paypal account and delete the recurring payment for Genie S-TV. Your account will still work till the expirations date, but you wont be billed anymore.
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